ISO 9001
ISO 9001 is the quality standard par excellence, established by the International Organisation for Standardisation (ISO). It can be applied in any type of organisation (production company, service company, public administration, non-profit organisation, etc.) and of any size and social form (self-employed, micro-SMEs, SMEs or large companies).
Its implementation is recommended for organisations that:
- Needs to demonstrate its ability to provide a product or service that satisfies customer and applicable legal and regulatory requirements.
- Aims to increase customer satisfaction through the effective application of the system, including processes for continual improvement of the system and assurance of conformity, such as customer and applicable legal and regulatory requirements.
- Requires successfully passing a supplier approval process (especially for multinational companies and/or companies in specific sectors such as food, aeronautics, automotive, etc.)
Advantages of ISO 9001 certification
Nowadays, quality has become a strategic factor for the expansion or survival of companies. Having a management system is a tool that allows you to work according to documented standards.
UNE EN ISO 9001:2015 “It is a model of Management System with international recognition, based on establishing a work methodology”.
Advantages of ISO 9001 certification for the outside world
- Competitive advantages.
- It facilitates continuous improvement.
- It is a differentiating element.
- International recognition.
- Improves the company’s image.
- Allows the company to access restricted markets.
- Improves access to public contracts.
- Inspires confidence and loyalty in clients.
- Improves good public and community relations.
- Demonstrates commitment to good management to customers and suppliers.
Advantages of ISO 9001 certification for the company
- It favours the motivation and alignment of the “team”.
- Allows resource savings in the optimisation of processes.
- Improves the performance of the organisation’s processes and activities in all areas and/or departments.
- Improves internal organisation at all levels.
Frequently Asked Questions
ISO 9001 Certification
The certification process for ISO 9001 has the following steps:
- Application for certification.
- Planning.
- Phase 1.
- Phase 2.
- Issuing the certificate.
Maintenance of the certificate involves the following process:
- Annual monitoring 1.
- Annual monitoring 2.
- Recertification.
Usual duration of the ISO 9001 certification process
The usual duration of the certification process is between 5 and 6 months, from the time the company submits the Application for Certification until the certificate is obtained. We advise you to apply for certification 3 months before the expected start date of the process.
Implementation of the ISO 9001 Standard
The implementation of the ISO 9001 Standard is based on the 7 principles of quality:
- Customer focus.
- Leadership.
- Commitment of people.
- Focus on processes.
- Improvement.
- Evidence-based decision making.
- Relationship management.
And it lists a series of management requirements ranging from scope definition, objectives, indicators, continuous improvement, internal auditing, planning and inspection of activities and products, supplier and customer relations, people and knowledge management.
More information about the ISO 9001 certification process.
How to ensure organisational success with ISO 9001
- Recognise that Quality Management is among the organisation’s highest priorities.
- Establish communications and relationships with internal and external stakeholders.
- Ensure the commitment of management and all staff.
- Conduct a diagnosis of the organisation’s baseline situation.
- Establish the quality policy and objectives.
- Identify legal and other subscribed requirements.
- Set demanding but achievable objectives and targets.
- Establish a management process that enables continuous improvement of the system.
More information on how to ensure organisational success with ISO 9001.
Integration of ISO 9001 with other quality standards
- ISO 9001 is the world’s most widely used quality standard and its structure forms the basis for other reference standards in certain industries.
You can undertake the implementation of ISO 9001 with other quality standards, depending on your industry. For example:
- Passenger Transport: EN 13816.
- Sanitary Transport: UNE 179002.
- Medical devices: UNE 13485.
- Health Services: UNE 15224.
- Dental Services: UNE 179001.
- Tachographs: UNE 66102.
- Construction Products: Factory Production Control, CE Marking, EN Product Standards.
- Electromechanical Industrial: CE Marking, Electromagnetic Compatibility, etc.
- Technical and safety textiles: UNE and EN Standards. CE Marking.
- Chemicals and Pharmaceuticals: ISO 22716, etc.
- Food: Traceability Systems, etc.
- Destruction of confidential material: UNE 15713.
- Management of IT services: ISO 20000.
- Information Security Management: ISO 27001.
- Aerospace: EN 9100, EN 9110, EN 9120.
- Defence: PECAL series.
- Tourism Quality: UNE180000 series.
- Healthcare and social healthcare: UNE158000 series (Residential centres UNE 158101, Day/night centres UNE 158201, Home help UNE 158301 and Telecare UNE 158401), UNE 17900.
- Translation Services: ISO 17100.
- Virtual training: UNE 66181.
- Funeral services: EN 15017.
- Nursery schools: UNE 172402.
- Commercial quality: UNE 175001.
More on ISO 9001 integration.
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