UNE 179001 – Quality of Dental Services
The UNE 179001 Standard on quality in dental centres and services, provides the bases and requirements to optimise the management of the centres, to establish adequate quality requirements for the clinic and dental service establishment, as well as for the facilities and equipment, the services provided and the treatment of the patient.
Benefits of UNE 179001
- Improve the quality of the service provided to patients, optimise and increase the protection of their health and integrity.
- Differentiate dental centres that adopt and certify this standard.
- To provide patients with a guarantee of the quality of the service they will receive.
- Professional recognition of the dentists working in the centre and recognition of the dental clinic itself.
UNE 179001 certification process
The certification process of the UNE 179001 Standard has the following steps:
- Send an application for certification to EQA.
- The audit team carries out an assessment and verification of the conformity of the centre and the work of the professionals, its spaces and facilities, and draws up a report of the visit, a copy of which will be left at the centre.
- If non-conformities are detected, a corrective action plan is sent to EQA within one month to address any possible non-compliance with the standard detected during the audit.
- Finally, after reviewing the audit report and the corrective action plan, the awarding of the certificate is communicated.
The certificate is valid for three years.
Frequently Asked Questions
Aspects regulated by the UNE 179001 Standard
Among other aspects, UNE 179001 regulates:
- The establishment of the responsibilities of the dental centre.
- Structure and number of professionals, training and qualifications.
- Requirements of the dental centre (facilities, equipment, instruments).
- Information and communication with the patient.
- Safety for patients and healthcare personnel.
- Clinical processes.
Guarantees of the UNE 179001 Standard
Compliance with the requirements described in the standard guarantees the provision of a quality dental service by:
- Optimising and increasing the protection of the health and integrity of patients in dental services.
- Facilitating patients’ choice of dental services.
- Increasing the professional recognition of dentists in society.
- Helping dentists to develop, manage and deliver quality services.
Requirements of the UNE 179001 Standard
Management of the Dental Centre:
- Responsibilities.
- Commitments to Quality.
- Human Resources.
Requirements of the Dental Centre:
- Facilities for patients.
- Equipment of the dental services.
Information and communication with the client:
- Advertising.
- Appointments and reception.
- Quotations and invoices.
- Patient information.
Safety for patients and healthcare staff:
- Microbiological, chemical and radiological safety plan.
- Occupational risk prevention plan.
- Data protection security plan.
- Emergency protocol.
Clinical processes, patient records and follow-up.
Purchases.
Rights of patients and their relatives. Commitment to society.
Guarantees of the UNE 179001 Standard
Compliance with the requirements described in the standard guarantees the provision of a quality dental service by:
- Optimising and increasing the protection of the health and integrity of dental service patients.
- Facilitating patients’ choice of dental services.
- Increasing the professional recognition of dentists in society.
- Helping dentists to develop, manage and deliver quality services.
Ethical rules of EN 15017
The UNE 15017 Standard is based on the following ethical rules:
- Professional and ethical relations with the client’s relatives.
- Sincere respect for the beliefs and customs of the families. The right of the persons making the arrangements to choose the funeral director and to decide between burial or cremation.
- The right of families to be informed of the estimated total cost of the funeral.
- Absolute confidentiality assured at all times, subject only to legal requirements.
- Honesty and integrity of funeral personnel in the performance of their duties.
- Strict compliance with the laws, rules and regulations concerning the profession at national and international level.
- Objectivity, honesty and sensitive publicity.
- Continuous efforts to raise professional funeral knowledge to a higher level.
- Integrity in professional relationships, both national and international.
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