UNE 158301 – Home help
The UNE 158301 Standard on Home Help Service Management sets out the minimum requirements that must be met by the home help service (H.H.S.) to ensure that people receive a quality service.
The basic objective of the home help service is to promote the autonomy of the person assisted, and that of their family or cohabitation unit, so that they can remain at home for as long as possible, maintaining control over their own lives. To this end, personal or domestic care, or both, must be provided.
The Standard is applied in entities providing the Home Help Service, whether they are public or private, in the provision of the service and its quality management.
Benefits of UNE 158301 certification
For the company:
- Compliance with legislation: They make it easier for companies and Public Administrations, to comply with current legislation associated with the provision of these services.
- More efficient management: Their implementation allows a more efficient, safe and professional management of the services, ensuring through the management and process indicators defined in them, the permanent evaluation and monitoring of the quality of the service provided.
- Distinction: They allow the companies providing these services greater differentiation in the market. It implies recognition.
For third parties:
- Professional treatment, psychosocial and family support, coexistence and relations with the environment are the main axes for achieving user satisfaction.
- The requirements of these standards consider not only users and service providers, but also other stakeholders such as relatives and interaction with health services.
- Certification allows clients to identify and differentiate the services offered by each company, thus benefiting from public information that generates a free and transparent market.
Frequently Asked Questions
UNE 158301 certification with EQA
The UNE 158301 certification process with EQA involves the following steps:
- Request for a certification quote from EQA and acceptance of the contractual conditions.
- The audit team performs an audit to verify conformity in accordance with the requirements of this standard.
- If non-conformities are detected, a corrective action plan is submitted to EQA within one month to address these possible non-compliances with the standard detected during the audit.
- Finally, after reviewing the audit report and the corrective action plan, a certificate of conformity is issued.
The certificate is valid for three years.
Requirements of the UNE 158301
The UNE 158301 Standard establishes the minimum requirements that must be met by the Home Help Service to ensure that people receive a quality service, the main processes that are evaluated are:
- Information at the start of the service and registration.
- Assessment and care of users.
- Commitments of the service provider.
- Definition of protocols, records and indicators.
- Human and material resources.
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