UNE 158201 – Personal Autonomy
The UNE 158201 Standard for the management of day and night centres sets out the minimum requirements that day and night centres must meet to ensure that people receive a quality service.
Considering a centre to be any centre that has the corresponding authorisation from the competent Public Administration in this area, the Standard is applied to Centres, whether they are publicly or privately owned, to control their facilities, the provision of the service and their quality management.
Benefits of UNE 158201 certification
For the company:
- Compliance with legislation: They make it easier for companies and Public Administrations, to comply with current legislation associated with the provision of these services.
- More efficient management: Their implementation allows a more efficient, safe and professional management of the services, ensuring through the management indicators and processes defined in them, the permanent evaluation and monitoring of the quality of the service provided.
- Distinction: They allow the companies providing these services greater differentiation in the market. It implies recognition.
Benefits for clients:
- Professionalised treatment, psychosocial, family and psychosocial support, coexistence and relationships with the environment are the main axes to achieve user satisfaction.
- The requirements of these standards consider not only users and service providers, but also other stakeholders such as family members and interaction with health services.
- Certification allows customers to identify and differentiate the services offered by each company, thus benefiting from public information that generates a free and transparent market.
UNE 158201 certification with EQA
The UNE 158201 certification process with EQA has the following steps:
- Request for a certification quote from EQA and acceptance of the contractual conditions.
- The audit team carries out an audit to verify conformity in accordance with the requirements of this standard.
- If non-conformities are detected, a corrective action plan is submitted to EQA within one month to address these possible non-compliances with the standard detected during the audit.
- Finally, after reviewing the audit report and the corrective action plan, a certificate of conformity is issued.
The certificate is valid for three years.
Frequently Asked Questions
Ethical principles of UNE 158201
This standard was created to help the managers of these centres to achieve excellence in their service, based on the following principles:
- Ethics.
- Competence and autonomy.
- Participation.
- Independence and well-being.
- Specialisation.
The UNE 158201 Standard offers the following guarantees:
- Integration with the ISO 9001 Quality Management standard.
- Having a system and the necessary resources to comply with current legislation.
- To manage the services provided in a more efficient, safe and professional manner, ensuring, through management and process indicators, the permanent evaluation and monitoring of the quality of the service provided.
- To comply with all the legal requirements applicable to the activity.
- To improve the quality of the service and the treatment of the user-customer.
Requirements of the UNE 158201
The UNE 158201 Standard establishes the minimum requirements that all day and night centres must comply with, the main processes that are evaluated are:
- Reception Process.
- Specialised Care for Residents.
- Definition of Protocols, Records and associated indicators.
- Special Transports.
- Communication with the resident and their family.
- Human resources and technical resources.
It is important to note that the UNE 158201 Standard establishes guidelines for the protocolisation of the critical services provided by this type of centre, from reception to the end of the service, including:
- Admission and reception.
- Individual care plan.
- Personal care.
- Health care.
- Psychosocial care.
- Restoration.
- Accessible transport.
For each of these services, both the necessary registers and minimum indicators and protocols are proposed.
UNE 15800 family of standards
Standards of the UNE 158000 family:
- UNE 158101: Management of residential centres and residential centres with integrated day or night centre.
- UNE 158201: Services for the promotion of personal autonomy. Management of day and night centres.
- UNE 158301: Services for the promotion of personal autonomy. Management of home help services.
- UNE 158401: Services for the promotion of personal autonomy. Management of the telecare service.
Contact us for more information about UNE 158201
Follow us
Tel. +34 913 078 648