UNE 158101 – Residential Centres
The UNE 158101 Standard, on the management of residential centres, establishes the minimum requirements that all residential centres, day or night integrated, public or private, must comply with in order to guarantee the quality of service provision.
The UNE 158000 family of standards includes a specific management standard for the sector of residences for the elderly or people with disabilities.
This standard defines the requirements and the minimum level of service provision that residences must meet, with the aim of satisfying the needs of the client. It refers to the global management, which includes the management of the facilities, the management of the service provision and the management related to the implementation of a quality system.
Benefits of the UNE 158101 Standard
Benefits for the company:
- Compliance with legislation: they make it easier for companies and Public Administrations, to comply with current legislation associated with the provision of these services.
- More efficient management: Their implementation allows a more efficient, safe and professional management of the services, ensuring through the management indicators and processes defined in them, the permanent evaluation and monitoring of the quality of the service provided.
- Distinction: They allow the companies providing these services greater differentiation in the market. It implies recognition.
Benefits for clients:
- Professionalised treatment, psychosocial, family and psychosocial support, coexistence and relationships with the environment are the main axes to achieve user satisfaction.
- The requirements of these standards consider not only users and service providers, but also other stakeholders such as family members and interaction with health services.
- Certification allows customers to identify and differentiate the services offered by each company, thus benefiting from public information that generates a free and transparent market.
Certification in UNE 158101 with EQA
The UNE 158101 certification process with EQA comprises the following steps:
- Addressing a certification request to EQA.
- The audit team carries out an evaluation and verification of the centre’s conformity and the work of the professionals, its spaces and facilities, and draws up a report of the visit, a copy of which is left at the centre.
- If non-conformities are detected, a corrective action plan is sent to EQA within one month to address any possible non-compliance with the standard detected during the audit.
- Finally, after reviewing the audit report and the corrective action plan, the awarding of the certificate is communicated.
The certificate is valid for three years.
Frequently Asked Questions
Requirements of the UNE 158101 Standard
The UNE 158101 Standard establishes the minimum requirements that must be met by all residential centres and day and night centres integrated in residential centres, whether publicly or privately owned, in order to guarantee the quality of service provision. The most significant additional requirements are:
- Reception Process.
- Specialised Care for Residents.
- Definition of Protocols, Registers and minimum associated indicators.
- Special Transport.
- Information and communication with residents and their families.
Guarantees of UNE 158101
- Integration with the ISO 9001 Quality Management standard.
- Having a system and the necessary resources to comply with current legislation.
- To manage the services provided in a more efficient, safe and professional manner, ensuring, through management and process indicators, the permanent evaluation and monitoring of the quality of the service provided.
- To comply with all the legal requirements applicable to the activity.
- To improve the quality of the service and the treatment of the user-customer.
Aspects regulated by UNE 158101
It is important to highlight that the UNE 158101 Standard establishes guidelines for the protocolisation of the critical services provided by this type of centre. These services include processes such as reception and special transport.
For each of these services, both the necessary records and the minimum indicators and protocols are established.
Reception
- Pre-admission.
- Admission and reception.
Specialised care
- Individual action plan.
- Personal care.
- Health care.
- Psychosocial.
Catering
- Catering.
- Cleaning.
- Laundry.
Transport
- Accessible Transport
Object of the standard
The UNE 158101 Standard for the Management of Residential Centres and Residential Centres with integrated day or night centre, sets out the minimum requirements that one of these centres must meet to guarantee the quality of the service provided to the elderly and people in a situation of dependency.
Considering a centre to be any centre that has the corresponding authorisation from the competent Public Administration in this area, the standard is applied to Residential Centres, whether publicly or privately owned, to control their facilities, the provision of the service and their quality management.
This framework was created to help the managers of these centres to achieve excellence in their service, based on the following principles:
- Ethics.
- Competence and autonomy.
- Participation.
- Integrity.
- Individuality.
- Independence and well-being.
- Specialisation.
UNE 158000 Standards Family
The standards aim to specify the requirements and the minimum level of service provision that residences must meet, with the objective of satisfying the needs of the user, referring to the global management of the residence.
This management includes the management of the facilities, the management of the service provision and the management related to the implementation of a quality system. These standards are compatible with ISO 9001.
- UNE 158101: Management of residential centres and residential centres with an integrated day or night centre. Requirements.
- UNE 158201: Services for the promotion of personal autonomy. Management of day and night centres. Requirements.
- UNE 158301: Services for the promotion of personal autonomy. Management of home help services. Requirements.
- UNE 158401: Services for the promotion of personal autonomy. Management of the telecare service. Requirements.
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